Centrica (British Gas): 1 tracked 2026 layoff event(s), 1,300 workers counted, highest AI score 51.
AI score 51 (80% interval 43–58) · evidence grade B · UK · Energy / Utilities
Stated reason: Call-centre and back-office roles cut as customers shift to digital self-service and AI chatbots; company says change is mainly customer behaviour.
Why 51: Credible reporting or company data shows AI/automation absorbing the work; also: Outsourcing / offshoring · Drivers: AI attribution +3.1, industry AI exposure +0.3, contrary evidence −0.2
Signals: attribution 0.65, primary 0.0, exec 0.0, role exposure 0.849, industry exposure 0.397, AI investment 0.0, contrary 0.15 · named roles: Bookkeeping, Accounting, and Auditing Clerks, Customer Service Representatives, Loan Interviewers and Clerks, Office Clerks, General, Secretaries, Except Legal,
Headcount basis: announced
Company AI financials (AI spending, revenue, earnings-call AI mentions) are coming soon to this page.
